Refund Policy

At Calmora, we are committed to providing high-quality products to our customers. Please take note of the following refund policy:

1.Non-Refundable Items: All sales are final. Due to the nature of our products, we cannot offer refunds once items have been shipped. Once products leave our facility, we cannot guarantee their quality, as they are beyond our control.

2.Mistakes or Damaged Goods: If an error has occurred on our part—such as incorrect item, spillage, or damaged products during packaging and shipping—we are more than happy to rectify the issue by resending the correct product(s) at no additional cost to you. Please reach out to our customer service team within 7 days of receiving your order to report any such issues.

3.Customs and Import Regulations: Please be aware that customs clearance is the responsibility of the buyer. We recommend that you verify your country’s import regulations for cosmetics before placing an order, as Calmora is not liable for any customs restrictions, delays, or fees imposed by your country’s regulatory authorities.

Thank you for your understanding and for choosing Calmora.